Contact Centre Association of Zimbabwe (CCAZ) is a non-profit making national body focused on uniting the Zimbabwe contact centre/customer service industry, its people and growing its standards to global excellence by being the first point of contact in Zimbabwe. CCAZ is a renowned credible industry body in partnership with local and international associations, call/contact centre investors, call/contact centre and customer service companies, technological vendor suppliers, professional bodies and recruitment agencies. The thrust of CCAZ revolves around professional/employees from call centres, contact centres, customer care/services and other related groups. This extends to companies with call centres, customer service centres, technology vendor suppliers and other related companies. The idea of its formation was motivated by other networking groups in first world countries, Asia, Middle East and some few African countries which have yielded tremendous industry growth, boost the service sector and connect contact centre and customer services professional with international recruitment agencies and academic professional boards.
To date CCAZ membership spans from telecoms, travel and tourism, banking, insurance, health, public sector, call centre technology vendors and many other sectors locally and internationally. The organization is an affiliate of Global Association of Contact Centre, the Asian Pacific association of contact centre, International Customer Management Institute and Chartered Institute of Customer Management (Zimbabwe and Zambia). These bodies will help to ensure that Zimbabwean companies are also kept abreast with international call centre best practices and service excellence.
To be the largest and most sought after credible industry call centre/customer service body through developing the industry, its people and providing expert advice to prospecting, new and existing industry players, individual members, government and suppliers.
we are committed to the promotion of Zimbabwe as the country-of-choice for outsourced contact centre services. Collectively, we will uphold and continue to improve the service quality and customer service standards.